Question 1

How do I contact you?

Accepted Answer

If this is an emergency please 
       Call 911 for medical emergencies
       Call 988 for mental health emergencies

For non-urgent questions give us a call at 971-231-4536 Monday-Friday 9:00am-5:00pm. You can also reach out via the Charm Portal 24/7 and we will get back to you as soon as possible during our office hours.

If you have an urgent health issue and require immediate assistance or advice during office hours please call 971-231-4536. For urgent concerns outside-of-office hours please call the on-call provider at 971-438-6112.  For a life-threatening emergency, always call 911 immediately.

There may be rare times when a member of the HLC Team will not be able to return your urgent call promptly and what was an urgent situation becomes an emergency situation. In these cases, please don’t delay in seeking emergency care or calling 911.

Question 2

Can I email you?

Accepted Answer

Yes: 
If you have general questions about the clinic, need assistance signing up for a membership, or are interested in renting the studio or pagoda please email admin@hlcomm.org.(mailto:admin@hlcomm.org)

No: 
If you have a  medical question, comment, or concern - communicate these through the secure Charm portal.

Why is this?
Email is not entirely secure and therefore we cannot ensure that information sent via email will not be unintentionally shared with third parties. You have the right to the protection of your sensitive health information from being disclosed without your consent or knowledge through HIPAA. This is one of many rights that you have as a patient- Patient’s Rights and Responsibilities. (https://mckeeem.wixsite.com/voiceover/general-5)

Question 3

Policies for contacting providers outside of appointment times with health related questions

Accepted Answer

For follow up medical questions after an appointment: 
Charm Portal (https://phr.charmtracker.com/login.sas?FACILITY_ID=9fac109f10b85efdeadfd56aed2ab60a43b1154fc374a4756c8f7ea08edb2f3fd95fcbc3b76e32a2)messaging is the best way to securely reach providers with clarifying questions or follow up after an appointment. 
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New or existing health concerns + questions:
If you have a new health concern please request an appointment to the HLC team via the Charm portal or call (971) 231-4536 to set up an appointment. Please do not message providers regarding appointment scheduling.  All questions regarding appointment scheduling should be directed to HLC Team  either through the Charm  portal or via a phone call during clinic business hours.
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Urgent health concerns + questions:
For urgent concerns outside-of-office hours please call the on-call provider at 971-438-6112.  For a life-threatening emergency, always call 911 immediately.
There may be rare times when a member of the HLC Team will not be able to return your urgent call promptly and what was an urgent situation becomes an emergent situation. In these cases, please don’t delay in seeking emergent care or calling 911.

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