Welcome to Healthy Living Community
Your Non-Profit Community Health Center in SE Portland
Together we can grow optimal health
At Healthy Living Community (HLC), we offer a different kind of healthcare. We serve people that:
- Want a personal and ongoing relationship with their healthcare provider in order to achieve their health and wellness goals.
- Are committed to taking action to improve their health and well-being, wherever they are on their health journey.
- Like us, believe that the healthcare and insurance industries are broken, and want to explore new models of care.
We are a registered 501(c)(3) nonprofit that offers affordable patient-centered care in a beautiful and welcoming setting. We offer a sliding scale membership and office visit model, allowing our community members to pay what they can for the care they want and deserve. We focus on root causes of symptoms, and work with our patients on treatment plans that are both realistic and effective. Our patient care integrates medications with diet and exercise, as well as referrals to massage, acupuncture, naturopathic medicine and various other modalities. Our goal is to do this in a compassionate, cost-effective, and earth-friendly manner.
To learn more about our model of care and the community we’re building, read more About Us.
At HLC We Believe
Healthcare is a human right
Every person should be able to access the holistic care they need and deserve. Our sliding scale model works to provide quality care at an affordable price, increasing care accessibility while moving away from the healthcare delivery system that often limits the care people are able to receive.
Health is holistic
Mind, body, and spirit-- health encompasses all aspects of our being and at HLC we ensure that the care we deliver affirms that.
Healthcare should be a conversation, and there is no "one size fits all" model for health
We have a safe, affirming, clinic space and encourage open dialogue about health with your provider.
Our healthcare providers will always meet you where you are, educate, and discuss various treatment options (be it medication, supplements, acupuncture, naturopathic care, other modalities) to find an approach that best supports YOU.
Healthy communities grow healthy individuals
That’s why at HLC, we not only support the individual needs of our patients, but also foster community and connection to create a network of health and well-being.
We also partner with local organizations that support a healthier community.
Change to Out of Appointment Policies
Starting January 31, 2021 - We are changing our policy regarding contacting providers outside of appointment times (via phonecall, text chain, or ChARM portal message). If you contact our providers outside of an appointment, there will be a sliding scale, pay what you can, fee incurred. This fee is not meant to discourage members from reaching out with urgent concerns, but to ensure that there is acknowledgement of the value of Dr. Kerry and Dr. Aleksandra's time, and that their accessibility outside of clinic working hours is beyond what many physicians provide.
If you have a new non-urgent health concern or continuing care question, please start by contacting Pearl and trying to schedule an in-person (or Telemedicine) appointment with Dr. Kerry or Dr. Aleksandra. For truly urgent issues, we are often able to accommodate same-day appointments, and will try our best to do so if warranted. If you are unable to find an appointment time that works with your schedule, or would like your issue addressed sooner than appointment times we can provide, you can reach out via portal message, with the understanding that a sliding-scale fee will be charged as noted on the fee schedule below.
If you If you have an urgent concern after hours, you can contact your primary care provider for support, Dr. Kerry prefers a text and Dr. Aleksandra prefers a phone call. We can both give advice and help you determine if a visit to urgent care or the ED is warranted. Please understand for this contact a sliding-scale fee will be charged as noted on the fee schedule below.
A breakdown of HLC’s outside of appointment communication policies:
- Text messaging- any text sent directly to Dr. Kerry’s or Dr. Aleksandra's personal phone should be deeply considered and reserved for urgent issues.
- Short text conversations (a few messages back and forth) are $30, a more lengthy conversation will be billed at $60-120 depending on time spent responding
- Phone Calls - during business hours please call the clinic number (971-231-4536) for all concerns. Urgent concerns outside of business hours please text Dr. Kerry’s personal phone (number on the clinic voicemail) and she will call you back.
Calls will be billed as visits:
- 5-15 minutes: $60
- 15-30 minutes: $120
- Portal messages- There will be no charge for follow-up/clarifying questions after an in-person/telemedicine appointment which are sent through the ChARM portal. - Any response to messages pertaining to a new health issue communicated through the portal will be billed as a 15 minute visit ($60).
Please note that all questions regarding appointment scheduling should be directed to Pearl either through the ChARM portal or via a phone call during clinic business hours
Please note that all payments are sliding scale, pay what you can-- just like our in-person appointments! The billed amounts serve as a reference guide for the actual cost of our providers' time, but you choose the amount you pay. This model gives you the flexibility to decide on a payment amount that is feasible for you/your family. We never want financial burden to stand in the way of seeking care. Always reach out if you have an urgent health concern. Healthy Living Community is open to discussing other reimbursement avenues, including barter.
To best support our lowest income members HLC is now billing CareOregon, and communications outside of appointment times can be billed through CareOregon as a Telemedicine visit. If you do not have CareOregon but are insured, a superbill may be requested to submit to your insurance for reimbursement.
This policy change is not meant to burden you, just recognize and affirm the time Dr. Kerry and Dr. Aleksandra are spending outside of their designated working hours to deliver the comprehensive care they fundamentally value being able to provide.
Healthy Living Community is committed to remain connected with our community members during this uncertain time. Look forward to emails/shared resources in the coming weeks!
Have some resources that you have found helpful during this time of physical distancing/staying at home? Please share them with us! We'd love to hear from you! You can connect with us on Facebook, Instagram, or via email.